Question 1

How long does the JKIA to Stay.Plus Sana Sana Studio Apartment transfer take?

Accepted Answer

The journey covers 11.48 km and typically takes about 30 minutes, depending on traffic conditions. Your driver will choose the fastest route at the time of travel, which may include the Nairobi Expressway to bypass city traffic.

Question 2

How much does the JKIA to Stay.Plus Sana Sana Studio Apartment transfer cost?

Accepted Answer

Prices start from KES 1,700. A saloon starts from KES 1,700, while larger vehicles like Station Wagon/ Estate (from KES 1,700), Minivan (from KES 2,850), Van (from KES 3,450) are available for bigger groups. The price is fixed and includes tolls, parking, and airport fees — no hidden charges.

Question 3

What type of cars are available for the JKIA to Stay.Plus Sana Sana Studio Apartment route?

Accepted Answer

We offer Saloon/ Sedan (3 passengers, 3 bags), Station Wagon/ Estate (3 passengers, 4 bags), Minivan (7 passengers, 5 bags), Van (9 passengers, 9 bags). You can choose the vehicle that best suits your group size and luggage during booking.

Question 4

Where do I meet the driver at JKIA for my Stay.Plus Sana Sana Studio Apartment transfer?

Accepted Answer

Your driver will be waiting at the JKIA arrivals hall holding a name board with your name. After clearing customs, proceed to the arrivals area and look for the Grand Voyage driver. We also track your flight so the driver is there when you land.

Question 5

Do you track my flight in case of delays?

Accepted Answer

Yes, we automatically monitor your flight number. If your flight is delayed, the driver adjusts the pickup time accordingly at no extra cost.

Question 6

Is the transfer door-to-door?

Accepted Answer

Yes. Your driver will pick you up at JKIA arrivals and drop you off at your exact destination in Stay.Plus Sana Sana Studio Apartment. No additional stops unless requested.

Question 7

Can I book a return trip from Stay.Plus Sana Sana Studio Apartment back to JKIA?

Accepted Answer

Yes, you can book a return transfer on the same route. You can book a round trip during checkout or contact us to arrange a pickup at your preferred time.

Question 8

What payment methods do you accept?

Accepted Answer

You can pay on arrival in cash or M-Pesa. All prices are fixed and shown before booking.

Question 9

Where is your office located?

Accepted Answer

Our office is based at Jomo Kenyatta International Airport (JKIA), Nairobi, Kenya. We coordinate all pickups from the airport arrivals area.

Question 10

What are your operating hours?

Accepted Answer

We operate 24 hours a day, 7 days a week, including public holidays. You can book and travel any time.

Question 11

Do you offer Meet & Assist at the airport?

Accepted Answer

Yes, we offer a paid Meet & Assist service for passengers who need extra assistance — including the elderly, travellers with disabilities, unaccompanied minors, or those with young children. Our team member meets you after immigration, helps with luggage and customs clearance, and escorts you to the vehicle. You can add this service when booking.

Question 12

Can I cancel or change my booking?

Accepted Answer

Yes, you can cancel or modify your booking. Contact us and we will assist with changes. Advance notice is appreciated.

Question 13

How far in advance should I book?

Accepted Answer

We recommend booking at least a few hours in advance, though last-minute bookings are also accepted if a vehicle is available.

Question 14

Do you provide child seats?

Accepted Answer

Yes, child seats can be arranged upon request. Please mention this when booking so we can prepare the appropriate seat.

JKIA to Stay.Plus Sana Sana Studio Apartment Transfers | Grand Voyage

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